Observation as a Requirements Gathering Technique in Business Analysis Observation is a critical technique used by Business Analysts (BAs) to gather requirements by closely watching how users interact with a system, process, or product in their actual work environment. It helps in uncovering implicit requirements, inefficiencies, and user behaviors that may not be explicitly mentioned during interviews or surveys. Types of Observation There are three primary types of observation techniques used in business analysis: Active (Participatory) Observation The BA directly participates in the process or workflow being studied. Provides a hands-on experience of the challenges faced by users. Useful for understanding complex workflows and real-time decision-making. Passive (Non-Participatory) Observation The BA watches users perform their tasks without interference. Ensures that the natural workflow remains unaffected by external influence. Helps in identifying gaps between documented pr...
Interview as a Requirements Gathering Technique: A Business Analyst's Perspective Requirements gathering is a crucial phase in any project, as it lays the foundation for developing solutions that meet business and user needs. One of the most effective techniques for eliciting requirements is conducting interviews with stakeholders. This technique allows Business Analysts (BAs) to obtain detailed insights, clarify ambiguities, and understand business goals directly from key individuals. Interview as a Requirements Gathering Technique An interview is a structured conversation between the Business Analyst and stakeholders to extract necessary information regarding project requirements. It can be formal or informal, depending on the project's scope and complexity. Types of Interviews Structured Interviews – These follow a predefined set of questions to ensure consistency in data collection. Unstructured Interviews – These are open-ended and flexible, allowing for free discuss...